At 999phl, your privacy matters. This Privacy Policy explains what personal information we collect when you use our platform, how we use and store it, and what rights you have over your own data. We are committed to handling your information responsibly and in line with applicable data protection laws in the Philippines.
Last updated: June 2025 — applies to all 999phl platform users in the Philippines.
When you register and use the 999phl platform, we collect certain personal information that is necessary to operate your account, process transactions, and keep the platform secure. The types of information we collect fall into three main categories: information you provide directly, information generated by your use of the platform, and information we receive from third-party payment and verification providers.
When you create an account on 999phl, we ask for your full name, date of birth, email address, mobile number, and a username and password of your choosing. If you choose to complete identity verification — which may be required before processing withdrawals — we will also collect a copy of a valid government-issued ID and, in some cases, a selfie or proof-of-address document. When you contact our support team at [email protected], we retain records of that correspondence, including any attachments you send. All information you submit through account forms is stored securely and used only for the purposes described in this policy. You are responsible for ensuring that the information you provide is accurate and up to date at all times.
Each time you log in, browse the game lobby, place a wager, or make a deposit or withdrawal on 999phl, our systems automatically record certain technical and behavioural data. This includes your IP address, device type, browser version, operating system, session timestamps, pages visited, games played, and transaction history. This data helps us detect fraud, investigate disputes, improve platform performance, and personalise your experience where applicable. We also use cookies and similar tracking technologies to maintain your session and remember your preferences — you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality. Log data is retained for a period consistent with our legal and regulatory obligations under Philippine law.
To process deposits and withdrawals in Philippine pesos, 999phl works with local payment processors and e-wallet providers. These providers may share transaction confirmation data, payment method details, and identity verification results with us as part of completing your financial transactions. We do not store full card numbers or full bank account details on our own servers — payment data is handled by our payment partners in accordance with their own security standards. Where we use third-party identity verification services to confirm your age and identity, those providers may share the outcome of their checks with us. We do not sell, rent, or trade your personal information to any third party for marketing purposes, and we require all our service partners to handle your data in a manner consistent with this Privacy Policy.
The personal information we collect is used exclusively to operate, maintain, and improve the 999phl platform and to fulfil our legal and regulatory obligations. We do not use your data for purposes beyond those described here without first obtaining your consent or being required to do so by law. Below is a clear breakdown of the specific purposes for which your data is used.
Your registration details are used to create and maintain your 999phl account, verify your identity, and ensure that only you can access your account. We use your contact details to send you important account notifications, security alerts, and responses to your support enquiries. We do not use your contact details to send unsolicited marketing messages unless you have explicitly opted in to receive them.
Transaction data is used to process your deposits and withdrawals in Philippine pesos, verify that payments have been completed successfully, and investigate any payment disputes or errors. We share the minimum necessary financial data with our payment partners to complete each transaction. All financial data is handled in accordance with applicable Philippine financial regulations and the security standards of our payment providers.
Technical and behavioural data — including IP addresses, login patterns, and device information — is used to detect and prevent fraudulent activity, unauthorised account access, and abuse of platform promotions. When our systems flag unusual activity, we may temporarily restrict account access while we investigate. This processing is essential to protecting both individual players and the integrity of the platform as a whole.
Aggregated and anonymised usage data helps us understand how players navigate the platform, which games are most popular, and where technical issues occur. This analysis informs decisions about new features, game additions, and performance optimisations. Individual players are never identified in these analytical reports, and the insights are used solely to make 999phl a better experience for all Filipino players.
As a player based in the Philippines, you have specific rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. 999phl is committed to honouring these rights and making it straightforward for you to exercise them. If you wish to make a data-related request, you can contact us at [email protected] with the subject line "Data Privacy Request" and we will respond within a reasonable timeframe.
You have the right to request a copy of the personal data that 999phl holds about you. Upon receiving a verified access request, we will provide you with a summary of the categories of data we hold, the purposes for which it is processed, and, where applicable, the third parties with whom it has been shared. We may ask you to verify your identity before fulfilling an access request to ensure that your data is not disclosed to an unauthorised person. Access requests are processed free of charge in most circumstances, though we reserve the right to charge a reasonable fee for manifestly excessive or repetitive requests. We aim to respond to all access requests within 30 days of receipt.
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly through the account dashboard, or you can contact our support team for assistance with information that cannot be self-edited. You also have the right to request the deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose for which it was collected, or if you withdraw your consent and there is no other legal basis for processing. Please note that we may be required to retain certain data for a minimum period to comply with our legal and regulatory obligations, even after an account is closed. Where deletion is not possible in full, we will inform you of the reason and the data that must be retained.
Where our processing of your personal data is based on your consent — such as receiving promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You can opt out of marketing communications by following the unsubscribe link in any email we send, or by contacting [email protected] directly. You also have the right to object to processing carried out on the basis of our legitimate interests, though we may be able to demonstrate compelling grounds that override your objection in certain cases. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact us first so that we can attempt to resolve any concern directly and promptly.
If you have any questions about how 999phl handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also visit our FAQ page for quick answers, or review our Terms and Conditions for the full platform rules.
Contact us at [email protected] — we aim to respond to all privacy enquiries within 2 business days.